Reporting Bugs

Bugs should be reported through your AMD Customer Engagement Representative.

If you downloaded a release archive directly from the AMD web site and do not have an AMD Customer Engagement Representative, you may report bugs using the Bugzilla. File bugs according to the following table:

Variant Bugzilla Product Bugzilla Component
All-Open DRI DRM/AMDgpu
Pro DRI DRM/AMDgpu-pro

Generating a Bug Report

In order to facilitate efficient investigation, it’s important to include as much detail as possible with the bug report. Perform the following steps before you file a bug report:

  1. Create a destination folder for the report.


    If you gather several reports, identify them with the date and if needed add a number at the end to differentiate between your reports, as shown in the following example.

    $ LOGDIR=~/LOGS/20170913-1
    $ mkdir -p $LOGDIR
    $ cd $LOGDIR
  2. Gather basic configuration details.

    $ sudo lshw -c cpu | grep product >> basic.conf
    $ lspci -nn | grep "VGA\|Display" >> basic.conf
    $ sudo dmidecode -t BIOS | grep Version >> basic.conf
    $ lsb_release -sd >> basic.conf
    $ uname -a >> basic.conf
    $ dkms status | grep "amdgpu\|radeon" >> basic.conf
  3. Create detailed log files by running the following commands:

    $ dkms status > dkms.status.log
    $ lsmod | grep amdgpu > lsmod.amdgpu.log
    $ dmesg > dmesg.log
    $ cp /var/log/Xorg.0.log .
    $ type -p dpkg && dpkg -l > package.log
    $ type -p rpm && rpm -qa > package.log
  4. (Optional) To facilitate in-depth analysis, you can run the following commands:

    $ lspci -vnn > lspci.vnn.log
    $ lspci -nn > lspci.nn.log
    $ sudo dmidecode > dmidecode.log
    $ uname -a > uname.a.log
    $ lsinitramfs /boot/initrd.img-`uname -r` > lsinitramfs.log
    $ sudo lshw > lshw.log
    $ modinfo amdgpu > modinfo.amdgpu.log
    $ glxinfo > glxinfo.log

Capturing the Output of Your Commands to a File

  1. Start a script session to capture your commands to a log file.

    $ script /tmp/install-log.txt
  2. Run all commands you want to capture in the script (for example, install

    All-Open base driver).

    $ ./amdgpu-install -y
  3. End the capture session.

    $ exit